Metro Bank PLC

Financial Ombudsman decision DRN-3290700 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr A complains that Metro Bank PLC won’t reimburse the money he paid to what he says he later learnt was an investment trading scam.APP scam refund refused

Mr A sent £5,000 to IG Options Exchange using his Metro Bank credit card.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3290700.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.