Lloyds Bank PLC

Financial Ombudsman decision DRN-3289907 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr F complains that Lloyds Bank PLC (“Lloyds”) unfairly applied charges and interest to his sole trader bank account, personal bank account and two credit card accounts while he was in financial difficulty.Charges and fees

Allow all adverse data recorded on Mr F’s credit file in relation to the second credit card account to drop off after March 2022.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3289907.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.