Barclays Bank UK PLC

Financial Ombudsman decision DRN-3289754 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

Barclaycard applied a late payment chargeCharges and fees

It also reported a missed payment to the Credit Reference Agencies.Credit file reporting

The information Ms K was given in the call on 18 March 2021 was wrong.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3289754.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.