Barclays Bank Plc
Financial Ombudsman decision DRN-3289611 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr H who brings a complaint on behalf of T, a limited company, is unhappy that Barclays Bank UK plc (“Barclays”) didn’t do more to recover money it sent to scammers.APP scam refund refused
T made a complaint about the delays caused by Barclays. It felt that had Barclays acted immediately it would’ve been able to retrieve the money it had lost.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3289611.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.