Citibank UK Limited
Financial Ombudsman decision DRN-3286352 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
The key issue is the account closure.Account closed or refused
Citibank accepts it didn’t respond to Ms S’s correspondenceComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3286352.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.