NewDay Ltd

Financial Ombudsman decision DRN-3285954 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Ms A complained because NewDay Ltd refused to refund her for transactions which she said she didn’t authorise.Unauthorised transaction

In a section of our complaint form, Ms A mentioned that she was categorised as vulnerable for Covid, and she’d had to deal with this during that lockdown.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3285954.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.