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John Lewis Financial Services Limited
Financial Ombudsman decision DRN-3285329 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
recurring card transactions from a third-party companyCard dispute or chargeback
acknowledged that they hadn’t actioned Mr S’s request to stop future payments to the third- party company when they should have done in the first instanceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3285329.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.