HSBC Bank plc

Financial Ombudsman decision DRN-3284867 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

changed the way it charges him for his overdraft without notifying him of that changeCharges and fees

unhappy with the interest applied to his account as he feels it was too highInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3284867.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.