HSBC UK Bank Plc
Financial Ombudsman decision DRN-3283650 Upheld
Upheldoutcome, as published by the Ombudsman
£39,806redress stated in the decision
Fri Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr I complains that HSBC UK Bank Plc (trading as First Direct) won’t reimburse the full amount he lost to an investment scammer.APP scam refund refused
But it offered to refund 50% of Mr I’s Faster Payments totalling £37,194.15 (after taking into consideration the credit he received from the supposed investment) in accordance with the Contingent Reimbursement Model (CRM).Card dispute or chargeback
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3283650.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.