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National Westminster Bank Plc
Financial Ombudsman decision DRN-3282932 Upheld
Upheldoutcome, as published by the Ombudsman
£40,000redress stated in the decision
Wed Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Mortgage administration
In the Ombudsman’s words
the delay in paying over the £40,000 redressPayment delayed or failed
the bank reducing their Mortgage One Account (MOA) facilityMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3282932.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.