MBNA Limited

Financial Ombudsman decision DRN-3282722 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mr B complains that MBNA Limited won’t reimburse him for his losses after he used his credit cards to transfer money to an investment business that he says turned out to be a scam.APP scam refund refused

Rules cited

Consumer Credit Act 1974, CRM Code (APP scam reimbursement), FCA DISP (Dispute Resolution), Payment Services Regulations 2017, Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3282722.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.