Starling Bank Limited

Financial Ombudsman decision DRN-3282143 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr O complains that Starling Bank Limited unfairly closed his accounts when they were overdrawn.Account closed or refused

Mr O says he has struggled financially due to the pandemic and feels that Starling has harassed him to make payments towards the debt that he cannot afford.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3282143.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.