Clydesdale Bank Plc
Financial Ombudsman decision DRN-3281276 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
delayed the transfer of money which resulted in a loss of interestInterest and rates
Virgin Money accepted it made mistakes in dealing with this issue which went back to early January 2021Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3281276.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.