HSBC UK Bank Plc
Financial Ombudsman decision DRN-3280079 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
she felt that HSBC should have identified that Mr and Mrs A were struggling with their finances by August 2016Treatment in financial difficulty
Mr and Mrs A have complained that HSBC UK Bank Plc didn’t treat them fairly by continuing to apply charges when their account was showing signs of financial difficulties.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3280079.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.