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MONEYBARN NO.1 LIMITED
Financial Ombudsman decision DRN-3279456 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
deals with the outstanding balance sympathetically or instructs the third party to do soTreatment in financial difficulty
Mr D’s has financial and personal difficultiesSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3279456.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.