Studio Retail Limited

Financial Ombudsman decision DRN-3278896 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

whether, as a responsible lender, Studio should have frozen the account and stopped charging interest sooner than it didTreatment in financial difficulty

Studio must remove adverse information about this account from 14 August 2014 onwards from Mr H’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3278896.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.