Halifax Limited

Financial Ombudsman decision DRN-3273318 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr H complains Bank of Scotland plc trading as Halifax (“Halifax”) haven’t made reasonable efforts to contact him before cancelling his credit card with them.Account closed or refused

In respect of the complaint handling failing, I think the payment of £50 compensation is a reasonable responseComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3273318.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.