National Westminster Bank Plc

Financial Ombudsman decision DRN-3268483 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

failed to remove his name from a joint accountAccount closed or refused

Mr G complained that it wasn’t fair for them to hold him liable for this debt after they’d failed to action his request to be removed from the accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3268483.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.