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Link Financial Outsourcing Limited

Financial Ombudsman decision DRN-3265597 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss R complains Link Financial Outsourcing Limited aren’t writing off a debt she owes them when there’s no reasonable prospect of her ever repaying it.Treatment in financial difficulty

Miss R says she became disabled within the last five years and was diagnosed with an incurable condition at the time.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3265597.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.