Santander UK Plc
Financial Ombudsman decision DRN-3263830 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr P complains that Santander UK Plc did not properly process a chargeback claim to a car hire company, G.Card dispute or chargeback
Mr P complained about the way Santander had handled the matter. It acknowledged that it had not kept Mr P updated on the process and offered him £50 by way of compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3263830.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.