HSBC UK Bank Plc
Financial Ombudsman decision DRN-3262805 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Mr and Mrs H obtained copies of their credit file and discovered a missed payment had recently been recorded on it by another provider.Credit file reporting
Mr and Mrs H complain about HSBC UK Bank Plc’s decision to decline an application to port their mortgage and then charge them an early repayment charge (ERC).Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3262805.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.