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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-3261407 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Wed Mar 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Card dispute or chargeback
In the Ombudsman’s words
If Tesco Bank has recorded any adverse information on Mrs W’s credit file as a result of those payments being applied to her account, I find that it would be fair and reasonable for it to remove that information.Credit file reporting
Mrs W’s representative claimed a refund of those payments from Tesco Bank under section 75 of the Consumer Credit Act 1974.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3261407.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.