Clydesdale Bank Plc
Financial Ombudsman decision DRN-3260958 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Virgin Money incorrectly told Mr A the Hardship Plan wouldn’t impact his credit fileCredit file reporting
Mr A complains that Clydesdale Bank Plc trading as Virgin Money treated him unfairly when he asked for support during the pandemic.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3260958.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.