John Lewis Plc

Financial Ombudsman decision DRN-3258299 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Treatment in financial difficulty

In the Ombudsman’s words

Mr J is unhappy John Lewis Financial Services Limited (‘John Lewis’) permanently suspended the card on his credit card account.Funds blocked or frozen

In early 2021 Mr J’s account started to fall into arrears, and it remained in arrears from March to at least August 2021.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3258299.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.