TSB Bank plc

Financial Ombudsman decision DRN-3255834 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Miss S complains that TSB Bank plc failed to process a chargeback as she’d requested.Card dispute or chargeback

He said it was likely that by doing so, TSB delayed matters unnecessarily.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3255834.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.