TSB Bank plc

Financial Ombudsman decision DRN-3254613 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

failed to close her basic cash account when she asked it to in August 2019Account closed or refused

Mrs I was clearly very distressed and vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3254613.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.