HSBC UK Bank Plc
Financial Ombudsman decision DRN-3251721 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
I’ve also considered whether HSBC didn’t act fairly and reasonably towards Mr L and Mrs L by adding interest, fees and charges to their account in circumstances where it was aware, or it ought fairly and reasonably to have been aware they were experiencing financial difficulty.Treatment in financial difficulty
Mr L and Mrs L has complained about the overdraft charges HSBC UK Bank Plc (“HSBC”) applied to their current accounts.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3251721.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.