Nationwide Building Society

Financial Ombudsman decision DRN-3251081 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Sun Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

The adviser discussed Mr G’s options with him. She told Mr G that if he ported the mortgage he’d held with his ex-partner, he would receive a refund of the ERC.Product mis-sold

incorrect information about the early repayment charge (ERC) refundMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3251081.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.