Lloyds Bank PLC

Financial Ombudsman decision DRN-3250761 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

K has a commercial mortgage with Lloyds... K needed Lloyds to consent to the section 106 agreement. But it did not agree consent until August 2021.Mortgage administration

I accept that there were unacceptable delays by Lloyds. It is clear that it did not handle this matter well and it caused significant delays.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3250761.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.