HSBC UK Bank Plc
Financial Ombudsman decision DRN-3249773 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
it ought to have been apparent that Ms B was at a significant risk of experiencing financial difficulty and so should have been treated with forbearance rather than having had even more interest, fees and charges added to her overdraft.Treatment in financial difficulty
HSBC acted unfairly when it continued charging overdraft interest and associated fees on Ms B’s overdraft from 1 September 2017.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3249773.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.