Vanquis Bank Limited

Financial Ombudsman decision DRN-3249097 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr B says that Vanquis applied a block to his card which they won’t remove due to him being in persistent debt.Funds blocked or frozen

I am satisfied that Vanquis provided poor customer service to Mr B. I say this as his address was not changed to the exact address he gave them... Mr B was also told conflicting information about why his balance transfer didn’t go through.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3249097.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.