Santander UK Plc
Financial Ombudsman decision DRN-3246062 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Santander needed to make sure that it didn’t lend irresponsibly.Irresponsible lending
Mr D has complained that Santander UK Plc (“Santander”) unfairly continued applying charges on his overdraft which added to his financial problems.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3246062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.