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Capquest Debt Recovery Limited

Financial Ombudsman decision DRN-3245471 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

This negatively affected Mr F’s credit file in the meantime.Credit file reporting

Capquest had an error on their end and didn’t pass the payment on to the creditor until November 2021.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3245471.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.