Lloyds Bank PLC

Financial Ombudsman decision DRN-3244990 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Lloyds acted unfairly when it continued charging overdraft interest and associated fees after 6 December 2015. By this point, it ought to have been clear that Mr Y was at significant risk of financial difficultiesIrresponsible lending

Reworking Mr Y’s current overdraft balance so that all interest, fees and charges applied to it after the overdraft renewal in December 2015 are removed.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3244990.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.