HSBC UK Bank Plc
Financial Ombudsman decision DRN-3244721 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
As Mr M has complained about the addition of fees and while I’m not looking at HSBC’s charging structure per se, I’ve nonetheless considered whether it applied the interest fees, and charges unfairly.Charges and fees
Mr M has complained about HSBC UK Bank Plc’s (“HSBC”) failure to send him notifications when he exceeded his overdraft limit.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3244721.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.