Santander UK Plc
Financial Ombudsman decision DRN-3242364 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Feb 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
unhappy with how Santander UK Plc administered his application for a Bounce Back LoanMortgage administration
unhappy that the bank’s full reasoning wasn’t explained to him, and that he didn’t receive any notification that his application had been declinedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3242364.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.