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Madison CF UK Limited
Financial Ombudsman decision DRN-3241960 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Mr A complains that Madison CF UK Limited trading as 118 118 Money sent him a notice of default when he was two months in arrears with his loan payments and that he had to borrow money at a high interest rate to repay it and stop the account being defaulted.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3241960.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.