MotoNovo Finance Limited

Financial Ombudsman decision DRN-3240544 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr R is unhappy with how MotoNovo Finance Limited dealt with his request for assistance as a result of the Coronavirus (Covid-19) pandemic.Treatment in financial difficulty

Mr R asked if he’d be charged any additional interest on the payment deferral, and MotoNovo told him he wouldn’t.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3240544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.