National Westminster Bank Plc

Financial Ombudsman decision DRN-3239163 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

NatWest reviewed and withdrew Miss P and Mr R’s banking facilities fairly and in line with its terms and conditionsAccount closed or refused

NatWest should have told Miss P and Mr R earlier in 2020, when asked, that the funds had been returned and not incorrectly told them funds were remaining.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3239163.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.