Barclays Bank UK PLC

Financial Ombudsman decision DRN-3238497 Upheld

Upheldoutcome, as published by the Ombudsman

£3,952redress stated in the decision

Thu Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

Barclays didn’t agree. It accepted that the s 75 claim for the trackers, TVs and bike racks should succeed, but it disputed the storage charges and insurance.Charges and fees

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3238497.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.