Lloyds Bank PLC

Financial Ombudsman decision DRN-3237958 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Mr G complains that Lloyds Bank Plc didn’t do enough to protect him from falling victim to an online investment scam.APP scam refund refused

despite Mr G alleging that one of them wasn’t authorisedUnauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3237958.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.