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Nationwide Building Society

Financial Ombudsman decision DRN-3237695 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr B complains Nationwide Building Society have given him misleading information and closed his basic bank account incorrectly.Account closed or refused

It’s clear from Nationwide’s response that it had information to show the account had defaulted and the debt was sold, so I think it should have reasonably relayed this to Mr B from the outset. Instead, Mr B was led to believe he could re-use the account if he took certain steps.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3237695.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.