NBS Financial Planning Ltd

Financial Ombudsman decision DRN-3236968 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mr B is complaining about the proportionality of the charges applied to his account.Charges and fees

it won’t have acted fairly and reasonably towards Mr B if it applied any interest, fees and charges to Mr B’s account in circumstances where it was aware, or it ought fairly and reasonably to have been aware Mr B was experiencing financial difficulty.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3236968.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.