Santander UK Plc
Financial Ombudsman decision DRN-3236529 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Santander ought to have offered assistance and treated Mr D with forbearance rather than add even more interest, fees and charges to his overdraft.Treatment in financial difficulty
Mr D has complained that Santander UK Plc (“Santander”) didn’t tell him about the changes to its overdraft pricing structure and says this caused him financial difficulty.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3236529.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.