Lloyds Bank PLC

Financial Ombudsman decision DRN-3236489 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

blocking his access to internet banking and restricting his ability to make paymentsFunds blocked or frozen

insisting he come back to the UK in order to unblock it, as there were other options they could have reasonably pursued in order to verify his identityIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3236489.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.