Bank of Scotland Plc

Financial Ombudsman decision DRN-3236426 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs D complain that Lloyds Bank PLC unfairly declined to switch their mortgage to interest only payments for six months to allow time for their financial position to improve.Treatment in financial difficulty

Our investigator said Lloyds didn’t deal fairly with Mr and Mrs D’s request.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3236426.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.