Steadypay Limited
Financial Ombudsman decision DRN-3235674 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
breached the Financial Conduct Authority’s (FCA’s) rules on how to support consumers who are facing financial difficultyTreatment in financial difficulty
Rules cited
FCA CONC (Consumer Credit sourcebook), UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3235674.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.