Barclays Bank UK PLC

Financial Ombudsman decision DRN-3235269 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC has supplied him with two contradictory sets of figures in relation to his redeemed mortgage.Mortgage administration

My final decision is that I partially uphold Mr M’s complaint about Barclays Bank UK PLC and it should pay him the £200 it has offered.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3235269.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.