JAJA FINANCE LTD
Financial Ombudsman decision DRN-3234531 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Feb 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr S complains about what happened when his old credit card was being replaced by one from Jaja Finance Ltd.Card dispute or chargeback
Jaja said it had upheld Mr S’s complaint on this basis – it was a technical error which meant his old card was stopped early.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3234531.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.