Metro Bank PLC

Financial Ombudsman decision DRN-3233201 Upheld

Upheldoutcome, as published by the Ombudsman

£31,500redress stated in the decision

Fri Jan 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Metro Bank PLC did not do enough to help him recover all the money he had paid to a binary options investment scam using his Metro Mastercard debit card.APP scam refund refused

Metro did not process chargeback claims because it said Mastercard’s scheme rules indicated at the point funds are loaded into an investment, foreign exchange, or similar type of account, the service is considered provided as described.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3233201.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.